Customer reported repeat overnight alert activity and requested investigation.
Site unit connectivity issue affecting remote visibility and monitoring continuity.
Customer concern reviewed, action taken, and resolution update delivered.
Report monitoring concerns, false alarms, hardware issues, unresolved service requests, or customer complaints through one centralized JobSite Sentry support page. Submit a ticket fast and get your issue routed to the right team.
The Complaints and Tickets page allows JobSite Sentry customers to report service issues, false alarms, monitoring concerns, hardware problems, access issues, and unresolved support requests. Customers can submit a ticket, provide site details, describe the issue, and request follow-up or escalation when needed.
This is not a generic help desk page. It is designed for real-world jobsite monitoring, security support, and customer issue resolution.
Report repeated or incorrect alarm activity, unexpected dispatch events, or alert patterns that need review.
Raise issues related to event handling, response timing, monitoring follow-up, or incident review concerns.
Report offline cameras, connectivity issues, hardware concerns, or site equipment problems affecting service.
Flag user access issues, credential problems, app login trouble, or account permission concerns.
Share concerns related to communication, support quality, delays, or overall dissatisfaction with service delivery.
Reference an existing ticket number, request updates, add details, or escalate an unresolved issue for review.
Every complaint or support request follows a structured workflow so your issue reaches the right team quickly.
Provide your company, site name, issue category, and a clear description of the complaint or support request.
Our team reviews the submitted issue, checks the related service details, and routes it to the right support path.
You receive updates, clarification requests, next steps, or a proposed resolution based on the issue reported.
If the matter is urgent or remains unresolved, the ticket can be escalated for priority review and deeper follow-up.
These ticket types help us route complaints and support requests faster and make the page stronger for both SEO and answer engines.
Concerns about event review, handling, or response quality.
Issues involving repeated alerts or incorrect security events.
Support requests related to equipment, visibility, or connectivity.
Problems with app access, credentials, permissions, or account entry.
Questions or complaints related to account status or billing matters.
Feedback related to communication, service quality, or delays.
Request updates or provide more information on a current case.
Escalate unresolved or urgent issues for additional internal review.
Different issues require different urgency. This section helps customers understand how complaints and tickets may be prioritized.
For routine complaints, general support requests, non-urgent access issues, and standard follow-up questions.
For active service-impacting issues such as repeated false alarms, monitoring concerns, or critical site support needs.
For urgent unresolved issues or complaints requiring deeper investigation, internal escalation, or direct follow-up.
Use this form to report a complaint, support issue, false alarm concern, access problem, or an unresolved service matter. The more detail you provide, the faster our team can investigate.
This page is designed for existing JobSite Sentry customers who need support, issue reporting, follow-up, or escalation.
Add your site name, issue type, date, and as much useful detail as possible to help us investigate efficiently.
If relevant, include screenshots, reference notes, previous ticket numbers, or related issue history.
If your issue is urgent or unresolved, select the appropriate priority level or reference an existing ticket for follow-up.
Clear answers to the most common questions about submitting complaints, reporting support issues, and following up on tickets.
From false alarms to unresolved service concerns, the JobSite Sentry Complaints and Tickets page gives customers a direct, structured way to report issues and get them reviewed by the right team.
Submit Complaint or Ticket